Sydney Airport Limited (ACN 165 056 360) and its subsidiaries (“Sydney Airport”, "we" or "us") are committed to protecting your personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth) ("Act").
2. What personal information do we collect?
3. Information collected in general dealings
Information we may collect about you in general dealings includes:
your name, contact details, date of birth, employment details, employment history, flight details, driver licence number and passport number;
recordings of your image and/or voice through the use of Closed-Circuit Television (CCTV) systems, hand held devices (such as a video camera or smart device), passenger processing systems and other surveillance devices;
vehicle licence plate numbers; and/or
recordings of your voice from calls to certain airport operations or security telephone lines.
4. Information collected relating to security or airfield operations
In the case of matters relating to security or airfield operations - for example, applications for an Aviation Security Identification Card (ASIC), other forms of identification card or an Authority to Drive Airside (ADA) at Sydney Airport, or as part of our Drug and Alcohol Management Plan (DAMP) - we may collect additional personal information, including sensitive information, in order to manage and administer our business systems and comply with our legislative obligations. This information includes:
your place of birth, country of citizenship and gender;
your photo; and/or
in the case of applications for an ASIC or other form of identification card, your previous residential addresses for the last 10 years, details of previous criminal offences, details of any pending prosecutions, and information provided to us by relevant government agencies (such as the outcome of criminal records checks, security assessments and immigration checks).
5. Information collected in retail and marketing related matters
In the case of retail and marketing-related matters, we might collect additional information such as:
your preferences concerning types of products or services;
the products you purchased at the airport or services used at the airport including amount spent on products/services;
how often you visit the airport;
the frequency of use of certain types of products or services;
the methods, purpose and frequency of travel;
your travel destination or preferred destinations;
number of people travelling with you;
number of people you are meeting or farewelling at the airport;
feedback you post on social media about Sydney Airport;
your income demographics; and
your use of our website, www.sydneyairport.com.au ("Website"), our mobile apps and social media platforms you use.
6. Information collected relating to fast passenger processing systems
When you access or use, or attempt to access or use, any automated or semi-automated passenger processing systems provided by Sydney Airport, we will collect your biometric data and passport information (including your passport number, name, date of birth, gender, nationality, place of birth and a digitized copy of your passport photograph) from you.
We will also collect your boarding pass information from the airline with which you have booked a flight departing from or arriving at Sydney Airport.
Sydney Airport may also collect your personal information from third party retailers within Sydney Airport and government departments, bodies or law-enforcement agencies for the purpose of facilitating your efficient journey through Sydney Airport.
If your personal information is not collected by Sydney Airport as set out above, you will not be able to use our fast passenger processing systems.
7. Information collected relating to investments in ASX-listed Sydney Airport
In the case of investment-related matters we might collect information such as:
your bank account details;
your address; and
your tax file number.
8. How do we collect information?
Personal information will normally only be collected directly from you when you deal with us by telephone, by correspondence through a letter, fax or e-mail, via our Website, by making an application for an ASIC, ADA or other form of identification card, or through direct face-to-face contact.
Other ways in which we collect personal information include:
when you logon to Wi-Fi and accept terms and conditions for Wi-Fi usage at our premises;
when you use mobile applications developed by us;
where you access any of our retail systems;
when you access or use our fast passenger processing systems;
when you subscribe to any Sydney Airport newsletters, participate in surveys, questionnaires, requests for feedback, competitions or promotions or become a member of any Sydney Airport loyalty programs;
when you submit your resume or an application, or participate in interviews or testing, for employment or contracting opportunities at Sydney Airport;
the recording of your image and/or voice through the use of CCTV systems, hand held devices (such as a video camera or a smart device) and other surveillance devices on Sydney Airport’s premises for the purposes of monitoring your access to Sydney Airport’s premises and to ensure the safety of Sydney Airport’s personnel and the public generally. Sydney Airport’s use of surveillance devices is part of an ongoing crime prevention initiative, targeting crime and other risks to aviation safety and airport security. All footage captured by surveillance devices is retained for a specific period, after which time it is erased, unless it has been identified and is retained for the purpose of investigating a specific incident;
when you access (or request access to) or use car parks located on Sydney Airport premises, including the recording of your vehicle licence plate number; and
the recording of calls to certain airport operations and security telephone lines for security and/or safety purposes.
There may be occasions when we collect personal information about you from a third party, such as:
a service provider;
a customer airline or retail outlet;
in relation to security matters, a government department, body or law-enforcement agency; or
a publicly available source.
9. Cookies and other online tracking systems
You can disable your web browser from accepting cookies. If you do so, you can still access the Website, but not all services, transaction or functions may be available.
Where devices connect, or individuals log on, to Sydney Airport’s internet terminals or through Wi-Fi at Sydney Airport’s premises, we may collect aggregated information regarding internet usage. We may also collect some personal information with your consent.
Sydney Airport partners with third party advertising networks to either display advertising on Sydney Airport’s internet terminals or through Wi-Fi at Sydney Airport’s premises to users’ mobile devices and laptops. If you respond in the affirmative (yes) to a particular sponsored or third party advertiser’s question we will be supplying your contact details and cookie data to that sponsor only, this sponsor may use this information to contact you or display relevant offers on their or 3rd party websites.
10. Location information from mobile devices
Where a device (for example mobile telephones, tablets or laptops) is identifiable by our Wi-Fi or Bluetooth networks at Sydney Airport, we or our third party service providers may collect data relating to the device identification code and its location. We use this data to better understand space utilisation and passenger flows for security purposes and in order to improve the customer experience and our services. All data collected will be anonymous and will not be linked to individual users or to any other personal information.
11. What if you refuse to supply information?
Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, process any application for the issue of an authority, licence, pass or permit, or provide you with an appropriate level of service.
12. Dealing with Sydney Airport anonymously or using a pseudonym
You may access the website on an anonymous basis or contact Sydney Airport with a general query anonymously or using a pseudonym. However, where you are purchasing services from us (such as parking) you will ordinarily not be able to complete the booking without providing us with certain personal information.
13. Opting in or out
14. How does Sydney Airport use your personal information?
Personal Information collected by Sydney Airport is generally held and used as necessary for purposes directly related to its functions and activities including in any of the following ways:
to provide you with services and to help us develop, improve, manage and administer all of the services we provide to you, including our Website, Wi-Fi services, fast passenger processing systems, parking and other ground transportation related services and the conduct of surveys, questionnaires and requests for feedback;
to ensure that our business systems are functional and reliable, which may include fulfilling legal obligations;
to process applications effectively for the issue of authorities, licenses, passes, permissions and permits (including ADAs, ASICs, and other identification cards);
to assess whether or not any authorities, licenses, passes, permissions and permits should be cancelled or suspended;
to conduct marketing activities including market research, customer profiling, customer insights and targeted marketing activities;
as part of the investigation and analysis of incidents or occurrences (including potential incidents and occurrences) which occur on or at Sydney Airport;
to investigate, respond to and defend claims made against, or involving, Sydney Airport;
to contract with individuals (such as verifying your identity or communicating with you); and
to enforce a contract or agreement which Sydney Airport has with you.
We may also use your personal information for related purposes such as to notify you of services, special offers, opportunities, products or benefits which are being offered by Sydney Airport or any of our strategic alliance partners, customer airlines, tenants or associated organisations.
We also collect, hold and use your personal information as required or authorised by or under an Australian law such as aviation and taxation laws, counter terrorism legislation and the Corporations Act.
15. When does Sydney Airport disclose personal information to third parties?
Sydney Airport will only disclose your personal information to persons or bodies external to Sydney Airport where permitted by the Act, including in the following circumstances:
where you consent to the disclosure;
in the case of information collected through your application for an ASIC or any other identification card, this may be provided to government agencies from time to time (such as the Commonwealth Attorney-General’s Department (Australian Security Intelligence Organisation or AusCheck), the Australian Federal Police, the Department of Home Affairs (including Australian Border Force), and the NSW Police) for security, law enforcement, customs and immigration purposes;
to our contractors (for the purpose of the services which they provide) so that we can complete a transaction on your behalf, provide you with a service that you have requested or seek your participation in surveys, questionnaires or requests for feedback;
to airlines which operate out of Sydney Airport and to government departments, bodies and law-enforcement agencies for the purposes of facilitating your passage through Sydney Airport through the use of our fast passenger processing systems;
where required by law, including under an order issued by a court or tribunal; or
for law enforcement or safety purposes, or operational purposes for which the information was collected.
16. Disclosure of your personal information overseas
Sydney Airport discloses individuals’ personal information to a third party service provider which has servers in the United States of America to assist with Sydney Airport’s customer service.
17. Government related identifiers
Sydney Airport may collect government related identifiers (such as your passport number or driver’s licence number). However, we do not use such identifiers as our own identifiers.
18. How does Sydney Airport protect your personal information?
Sydney Airport has implemented security measures which are designed to provide reasonable protection against the misuse, interference or loss of your personal information and to prevent unauthorised access, modification or disclosure of your personal information. These measures include:
network segregation for sensitive information stored electronically, with access restricted to staff holding appropriate positions;
firewalls and login password protocols for all information stored electronically;
secure, access-controlled premises;
limited access locations for information stored as hard copy;
confidentiality provisions in all our employment and service contracts;
registers are maintained of all visitors to any part of our premises where personal information may be stored, and such visitors are required to be accompanied by a member of our staff at all times; and
Sydney Airport also employs secure methods for the destruction or de-identification of personal information, which is undertaken when permitted by law and where such information is no longer required by us.
19. What rights do you have to access and correct your personal information held by us?
Sydney Airport takes reasonable steps to ensure that all personal information that it collects or uses is accurate, up to date and complete.
You may request access to, and correction of, any of your personal information held by Sydney Airport, and such access will be provided, and corrections made except where Sydney Airport refuses such requests in accordance with the APPs.
All requests for access and/or correction will be processed within a reasonable time. In some situations, you may be able to access and correct your personal information directly through our Website. Otherwise, please contact our Privacy Officer by email, phone, fax or mail, if you want to access or correct your personal information.
There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover costs. If Sydney Airport does not agree to provide you with access to your personal information or to amend or annotate the information that we hold about you, you may seek a review of our decision.
If Sydney Airport does not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
20. Third party websites
Sydney Airport may provide links to third party websites on its Website, or allow third party advertising on its Website, or via the IT network at Sydney Airport’s premises.
21. How does Sydney Airport control access to CCTV footage?
CCTV footage is released under provision of Sydney Airport’s corporate policy. This policy is written in line with the National Approach to Closed Circuit Television, the Australian Standards for CCTV and the APPs.
22. Aims of the CCTV System
CCTV significantly increases the ability to monitor areas of the airport and aims to do the following: assist in the prevention and detection of acts of unlawful interference against aviation; reduce acts of unlawful interference with aviation by deterring potential offenders through fear of detection; assist Government and law enforcement agencies with the detection and identification of offenders; and to aid in a more effective assessment and response to unlawful acts of interference including security, safety and emergency situations. For further information, view the CCTV Fact Sheet. Any other inquiries can be directed via e-mail to email@example.com or by phone on 02 9667 9111.
Complaints about a breach of the APPs, by Sydney Airport, in relation to your personal information, must be made in writing, either to the email or mailing address below.
Complaints will be reviewed by Sydney Airport’s Privacy Officer. A response will usually be provided within 30 days of receipt of the complaint by Sydney Airport.
If, after following the procedure outlined above, you believe that your complaint has not been satisfactorily addressed by Sydney Airport, you can make a complaint to the Office of the Information Commissioner ("OAIC") at www.oaic.gov.au.
24. Contacting Us
Privacy Officer Sydney Airport Corporation Limited Locked Bag 5000 Sydney International Airport NSW 2020 Telephone (02) 9667 9111 Facsimile (02) 9667 1592 E-mail: firstname.lastname@example.org
Welcome to Sydney Airport Corporation Limited’s (“Sydney Airport”) online services.
Sydney Airport’s “Online Services” include our:
mobile operating applications such as online applications for the iPhone, iPod touch, iPad and other devices (“Sydney Airport Apps”)
WiFi and free internet services
e-mail subscription services
that we may offer from time to time.
Your use of our Online Services
1.1 Unless otherwise specified, we provide our Online Services free of charge. However, your standard network charges will apply.
1.2 By using our Online Services, you agree that you will not engage in any conduct that is:
a. disruptive or detrimental to Sydney Airport; or b. disruptive or detrimental to the operation and functionality of our Online Services; or c. unlawful.
1.3 In this respect, you agree that you will not:
a. infringe Sydney Airport’s intellectual property rights in our Online Services or the content on our Online Services including any copyright material or our trade marks;
b. modify, copy, publish, frame, distribute, upload, post on another website, cache, mirror or otherwise communicate any part of our Online Services or content on our Online Services; c. use data gathering, monitoring, extraction or hacking tolls including data mining, spiders and robots to gain unauthorised access to our Online Services or content on our Online Services; d. use metatags or any other “hidden text” that utilises Sydney Airport’s name or other intellectual property without the written consent of Sydney Airport; or e. use our Online Services for any purpose that has an unreasonable load on the infrastructure of Sydney Airport’s network or that has the effect of undermining the integrity of our Online Services or damaging or disrupting our Online Services, including by way of virus.
Copyright and Other Intellectual Property
3.1 Our Online Services and content on our Online Services, including all text, graphics, photographs, images, moving images, sounds and illustration, is protected by copyright and trademark laws. You agree to abide by these laws. Your use of the material and content we provide, or access through our Online Services, does not grant you any ownership rights in such material. You are not licensed to use any of our trademarks displayed on our Online Services without our express written consent.
External links, Advertising, Promotions, e-Commerce Offers and Third party Content
4.1 This website contains a range of goods sold by retailers at Sydney Airport. Sydney Airport does not sell these goods and makes no guarantees, representations or warranties as to, and does not accept any responsibility for:
The goods sold by retailers at Sydney Airport including in respect of the availability, price and quality of such goods and services; and
The accuracy or completeness of information included on this website about the goods sold by retailers at Sydney Airport.
4.2 Our Online Services may contain links to external websites operated by third party service providers. These external links allow you to connect with businesses that operate in or around Sydney Airport including airlines and transport providers. Third party advertising may also appear on our Online Services. The links to external websites and third party advertising are not under the control of Sydney Airport and are provided for your convenience only. The relevant third party service provider is responsible for its external link and each will apply their own terms and conditions of use.
4.3 Sydney Airport is not able to warrant the reliability of the Content on the linked external websites or third party advertising and we will not be responsible for liable for it. While linked external websites or third party advertising may be useful to you, Sydney Airport does not recommend or endorse the products and/or services offered by these third parties. Please contact the relevant third party should any issues arise with their products or services.
4.4 You will not link our Online Services or part of our Online Services to any other website without the express written authorisation of Sydney Airport.
4.5 Our Online Services may also contain third party promotions (including banner ads and full page advertisements) and other content provided by third parties. All third party promotions (including referral buttons and embedded hyperlinks) are paid for by the relevant third party and do not constitute a recommendation or endorsement of the promoted product, service, or third party website by us. We do not accept any responsibility or liability for the advertisements on our Online Services, or the information, or products or services, provided, offered or sold by advertisers or other third parties on, or via links on, our Online Services. The relevant third parties should be contacted directly for any information regarding the advertisement, product, or service.
4.6 Certain sections of our Online Services, including travel booking sections, provide you with the opportunity to interact with and use the services of third-party suppliers. We do not warrant the reliability of any links to any site of any third-party carriers or suppliers, and are not in any way responsible for, or liable for any failure in relation to, the communication from you to the third party of any reservation or purchase you may make with such a third party, or the confirmation of such a reservation or purchase. We make no warranty with regards to any goods or services supplied by third party carriers or suppliers.
5.1 Content provided on our Online Services has been compiled for your convenience and includes information sourced from third parties over whom we have limited control. While we make every effort to make sure that content is correct and up to date our reliance on these third parties means that we are not able to guarantee the accuracy of all content on our Online Services.
5.2 If you upload or otherwise provide any information or content in the course of accessing or using our Online Services, you agree that such content will be true and correct and you grant Sydney Airport a perpetual non-revocable licence to use the content in any manner Sydney Airport considers fit, subject to applicable Australian law, including the privacy laws. Any content you provide must not be unlawful or infringe the rights of anyone else.
Liability and indemnity
6.1 While we have taken great care in the preparation of our Online Services and have endeavoured to provide you with accurate and up-to-date information in good faith, Sydney Airport does not represent, warrant or guarantee:
a. the accuracy, reliability, timeliness, completeness or suitability of the content on our Online Services or that our Online Services is provided or available without errors, omissions or viruses; b. merchantability or fitness for any particular purpose of any product or service contained or referred to on our Online Services; or c. continuous, uninterrupted, error free, virus free or secure access to our Online Services and content on our Online Services.
6.2 We do not accept any responsibility or liability for all direct, indirect or consequential loss, damage or inconvenience suffered or incurred by any person as a result of use of our Online Services or the reliance on any content on our Online Services.
a. In the case of goods – the replacement of the goods or supply of equivalent goods or the repayment of the cost of replacing the goods or acquiring equivalent goods. b. In the case of services – the supply of the services again or the repayment of the cost of having the services supplied again.
6.4 You are responsible for your use of our Online Services and fully indemnify Sydney Airport in connection with your use of our Online Services.
Termination and variation
7.1 We can terminate your use of and/or access to our Online Services at any time at our own discretion.